1. Return Eligibility
Due to the nature of healthcare and nutraceutical products, we accept returns only if:
- The product is damaged during transit
- The wrong product was delivered
- The product seal is intact and unopened
Returns must be requested within 7 days of delivery.
2. Non-Returnable Items
We do not accept returns for:
- Opened or used products
- Products damaged due to misuse
- Change of mind after purchase
This is for safety and hygiene reasons.
3. Refund Process
If your return is approved:
- Refunds will be processed within 7–10 business days
- Refund will be credited to the original payment method
- Shipping charges (if applicable) may not be refundable
4. Damaged or Incorrect Products
If you receive a damaged or incorrect product:
- Contact us within 48 hours
- Share order number and product images
- Our team will review and guide next steps
Email: info@hanusanpharmaceutical.com
5. Cancellation Policy
Orders can be cancelled only before dispatch. Once shipped, cancellation is not possible.
🚚 SHIPPING POLICY
1. Order Processing
All orders placed on Hanusan Pharmaceutical are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation.
You will receive an order confirmation email once your order is successfully placed.
2. Shipping Coverage
We currently ship across:
- Pan-India locations
- Select international destinations (subject to export regulations)
International shipping timelines may vary depending on customs clearance and local regulations.
3. Delivery Timeline
Estimated delivery times:
- Metro Cities: 3–5 business days
- Non-Metro Locations: 5–8 business days
- International Orders: 7–15 business days (approximate)
Delivery timelines are estimates and may vary due to:
- Weather conditions
- Logistics delays
- Government regulations
- Force majeure events
4. Shipping Charges
Shipping charges (if applicable) are calculated at checkout based on:
- Delivery location
- Order weight
- Promotional offers
Free shipping may be offered during special campaigns.
5. Order Tracking
Once dispatched, tracking details will be shared via email/SMS (if applicable).
Customers are responsible for ensuring accurate delivery information at the time of order placement.
6. Delayed or Lost Shipments
If your shipment is delayed beyond the estimated timeline, please contact us at:
📧 info@hanusanpharmaceutical.com
📞 +91-7498295469
We will coordinate with logistics partners to resolve the issue.
⚠️ DISCLAIMER PAGE
1. General Information Disclaimer
The information provided on this website is for educational and informational purposes only.
It is not intended to substitute professional medical advice, diagnosis, or treatment.
Always consult a qualified healthcare professional before starting any nutraceutical or dietary supplement.
2. Product Disclaimer
Our products:
- Are nutraceuticals / dietary supplements
- Are not intended to diagnose, treat, cure, or prevent any disease
- Should be used as directed on the label
Individual results may vary depending on health conditions, lifestyle, and adherence.
3. Professional Advice Disclaimer
Doctors and healthcare professionals should exercise independent clinical judgment when recommending any product.
Hanusan Pharmaceutical does not assume responsibility for medical decisions made by professionals or individuals.
4. External Links Disclaimer
This website may contain links to third-party websites. We do not control or endorse the content or practices of these external websites.
5. Limitation of Liability
Hanusan Pharmaceutical shall not be liable for:
- Misuse of products
- Allergic reactions due to undisclosed medical conditions
- Incorrect dosage usage
- Delayed results or unmet expectations
Use products responsibly and as advised.
🍪 COOKIE POLICY
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help improve website functionality and user experience.
2. Types of Cookies We Use
Essential Cookies
Required for website functionality such as checkout and login.
Performance Cookies
Help analyze website traffic and improve performance.
Marketing Cookies
Used to deliver relevant advertisements and promotional campaigns (if applicable).
3. Why We Use Cookies
We use cookies to:
- Enhance browsing experience
- Understand user behavior
- Improve product offerings
- Maintain secure checkout processes
4. Managing Cookies
You can disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.
5. Consent
By using our website, you consent to the use of cookies as outlined in this policy.
💳 PAYMENT POLICY
1. Accepted Payment Methods
We accept payments through secure third-party payment gateways, including:
- Credit Cards
- Debit Cards
- UPI
- Net Banking
- Other digital payment methods available at checkout
2. Payment Security
All transactions are encrypted and processed through secure payment gateways.
We do not store complete card details on our servers.
3. Payment Authorization
By placing an order, you confirm that:
- You are authorized to use the selected payment method
- The payment information provided is accurate
4. Failed Transactions
If a transaction fails but payment is deducted:
- Refund will be processed automatically within 5–7 business days
- If not, please contact our support team
5. Pricing & Taxes
- All prices are displayed in INR unless stated otherwise
- Applicable GST and taxes are included as per Indian regulations
- International pricing may vary based on duties and customs
